Privacy Policy

Effective Date: January 2026

Companhia das Limpezas (“we,” “our,” or “company”) is committed to protecting the privacy and personal data of our customers and website users. This Privacy Policy explains how we collect, use, store, and protect your personal information, in compliance with the General Data Protection Regulation (GDPR) - Regulation (EU) 2016/679 - and applicable Portuguese legislation.

1. Data Controller

Companhia das Limpezas Technical Cleaning and Property Clearance Services Email: info@companhiadaslimpezas.com Website: https://companhiadaslimpezas.com

For data protection inquiries, please contact us via the email address above.

2. Personal Data We Collect

We collect the following types of personal data:

Data provided directly by the user:

• Full name
• Email address
• Phone number
• Property address where the service will be provided
• Photographs or videos of the space (for quotation purposes)
• Information about the requested service

Data collected automatically:

• IP address
• Browser and device type
• Operating system
• Pages visited and time spent
• Date and time of access
• Referring website

3. Purposes of Processing

We use your personal data for the following purposes:

• Service provision: To contact you for scheduling, execution, and follow-up of contracted services
• Quotation: To analyze the information provided to prepare quotes
• Communication: To respond to information requests and contacts
• Billing: To issue invoices and tax documents
• Legal obligations: To comply with tax, accounting, and legal obligations
• Service improvement: To analyze website usage to improve user experience
• Marketing: To send commercial communications, only with your prior consent

4. Legal Basis for Processing

The processing of your data is based on the following legal bases (Art. 6 GDPR):

• Contract performance: When necessary to provide the requested services
• Consent: For marketing communications and non-essential cookies
• Legal obligation: For compliance with tax and legal obligations
• Legitimate interest: To improve our services and prevent fraud

5. Data Sharing

We do not sell, rent, or transfer your personal data to third parties for commercial purposes.

We may share your data with:

• Service providers: Companies that assist us in business operations (payment processing, web hosting, email services)
• Waste destination partners: Licensed waste management operators, when necessary for environmental compliance documentation
• Competent authorities: When required by law or court order
• Accountants and auditors: For compliance with tax obligations

All third parties are bound by confidentiality and data protection obligations.

6. International Transfers

Some of our service providers may be located outside the European Economic Area (EEA). In such cases, we ensure adequate safeguards exist, such as:

• European Commission adequacy decisions
• Standard contractual clauses approved by the European Commission
• Data Privacy Framework certification (for transfers to the USA)

7. Data Retention Period

We retain your personal data only for the period necessary for the purposes for which it was collected:

• Customer data: 10 years after the last service provided (tax obligations)
• Unaccepted quotation data: 1 year
• Marketing contact data: Until consent is withdrawn
• Navigation data: 26 months

8. Your Rights

Under the GDPR, you have the following rights:

• Right of access: Obtain confirmation about whether we process your data and access it
• Right to rectification: Correct inaccurate or incomplete data
• Right to erasure: Request deletion of your data (“right to be forgotten”)
• Right to restriction: Restrict the processing of your data in certain circumstances
• Right to portability: Receive your data in a structured, commonly used format
• Right to object: Object to the processing of your data, including for direct marketing
• Right to withdraw consent: At any time, without affecting the lawfulness of prior processing

To exercise your rights, contact us at info@companhiadaslimpezas.com. We will respond within a maximum of 30 days.

9. Cookies and Tracking Technologies

Our website uses cookies to improve your experience:

Essential cookies:

• Necessary for basic website functionality
• Do not require consent

Analytics cookies (Google Analytics):

• Help us understand how users interact with the website
• Require your consent

Marketing cookies:

• Used to present relevant advertising
• Require your consent

You can manage your cookie preferences through your browser settings or via our cookie banner.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against:

• Unauthorized access
• Accidental or unlawful alteration or destruction
• Accidental loss
• Unauthorized disclosure

These measures include:

• Data encryption in transit (HTTPS)
• Access controls
• Regular backups
• Employee training in data protection

11. Minors

Our services are not intended for persons under 18 years of age. We do not intentionally collect data from minors. If you become aware that a minor has provided us with personal data, please contact us so we can delete it.

12. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We recommend reading their respective privacy policies.

13. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the update date. We recommend that you check this page regularly.

14. Complaints

If you believe that the processing of your data violates data protection legislation, you have the right to file a complaint with the supervisory authority:

Comissão Nacional de Proteção de Dados (CNPD) Av. D. Carlos I, 134 - 1.º 1200-651 Lisbon Tel: (+351) 213 928 400 Email: geral@cnpd.pt Website: https://www.cnpd.pt

15. Contact

For questions about this Privacy Policy or about the processing of your personal data:

Companhia das Limpezas Email: info@companhiadaslimpezas.com Website: https://companhiadaslimpezas.com

Thank you for trusting Companhia das Limpezas!